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FAQ

RETURN POLICY

You may exchange and/or receive store credit for most new, unopened and unused items within 30 days of delivery. Discounted items are all FINAL SALE. We will not be responsible for return shipping unless the exchange is a result of our error (you received an incorrect or defective item, etc.).

PLEASE CONTACT US AT INFO@ALIBINYC.COM OR 917.386.8896 PRIOR TO RETURNING AN ORDER.

After you have discussed the exchange/store credit with our customer service representative, you can simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail once we've received and processed the item.

SHIPPING


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

We offer free shipping for all domestic order over $100 and international orders over $300. 

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Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

What if I don't want to pay through Paypal?

We also accept phone orders. You can give us a call at: 917.386.8896 and someone will be happy to help you process your phone order! Please have the item names ready as well as your credit card information.

How can I cancel my order?

Please contact us within 24 hours if you wish to make a cancellation. We generally process our orders 2-4 hours within you order time so please contact us as soon as possible. Please note that a 5% cancellation fee will apply.

When will my order ship?

All orders placed before 4PM on weekdays will be shipped the next business day unless it is a made-to-order item. Orders placed after 4PM will be shipped in 2 business days. All weekend orders ship Monday morning. 

Can I order a longer or shorter chain?

Of course! Email us at info@alibinyc.com with your request & order number and we will custom the chains for you.

Can I order a sold out item?

Sure thing! Shoot us an email or give us a call and let us know what you would like to order. Please allow 4-6 weeks for special order on any sold out items. A 30% deposit is required when you place your order and the remaining balance when the order is ready to ship.

How to I polish and store my Alibi Jewelry?

We recommend that you store your Alibi jewelry in the special velvet pouch and/or jewelry box provided with your order. You can also store your jewelry in any air-tight container or bag. Proper storage helps to prevent scratching of stones and metal. It is best to keep jewelry away from extreme heat or moisture. Be careful not to place heavy objects on top of your jewelry during storage and to be gentle when putting on or removing your jewelry. To ensure your jewelry is not crushed during storage, please store it in the Alibi jewelry box that was shipped with your jewelry.

Caring for Gold Vermeil & Gold Fill Jewelry

Gold vermeil is an overlay of gold over a base of sterling silver. Gold vermeil jewelry requires special care. Remember to store your gold vermeil jewelry in an airtight container when not in use- and to remove before applying perfumes, lotions, or before bathing. Chlorine, especially at high temperatures, can permanently damage or discolor your gold vermeil jewelry. Avoid wearing gold vermeil jewelry while using chlorine bleach or while in a pool or hot tub. To clean gold vermeil jewelry, buff VERY gently with a soft and dry 100% cotton cloth or a microfiber cloth. NEVER use chemical cleaners! It can strip the gold finish. It is natural for gold vermeil jewelry to tarnish with time- it adds character to the item, makes it as individual as you are!

Caring for Sterling Silver Jewelry

Sterling silver will tarnish naturally over time but can be cleaned very easily. Be sure to clean the silver only and avoid contact with any stones. Be particularly careful of chlorine. Chlorine, especially at high temperature can permanently damage or discolor your silver jewelry. Tarnish is also accelerated in a humid environment. Oily salts from fingers can also tarnish silver. You can remove light tarnish by using a soft and dry 100% cotton cloth or microfiber cloth and buff gently. Tin foil, baking soda and some hot water can also do the trick! Click here to see how! As with gold and gold vermeil, sterling silver should be kept absolutely dry and stored in an airtight container.

Caring for Oxidized/Patina Jewelry

The blackish color of oxidized sterling silver is a special treatment that is achieved by careful processing. With time and wear the color of the oxidized metal may lighten a bit- this is natural and organic occurrence. This is noticeable more on chains with pendants. If you attempt to clean oxidized sterling silver with a cloth or chemical it may strip off the oxidized finish. Please do not clean oxidized and/or patina jewelry.

I'd like to shop the Showroom. How do I make an appointment?

Contact us at 917.386.8896 or info@alibinyc.com. We can set up private shopping appoinments for you &/or your friends.